30 Days of Free 24/7 Support

Terms & Conditions

By participating in the promotion 30 Days of Free 24/7 Support (hereinafter the “Promotion”), you hereby agree to abide by General Promotion Terms & Conditions (the “Terms”) available at https://www.nakivo.com/resources/promo/nakivo-promotion-general-terms/ and NAKIVO Privacy Policy available at  https://www.nakivo.com/support/privacy-policy/  (the “Privacy Policy”). If you do not agree with the Terms and/or Privacy Policy, do not participate in the Promotion.

To ensure that new customers have a smooth experience deploying NAKIVO Backup & Replication and make all the benefits of the solution immediately available to them, NAKIVO upgrades new customers with a perpetual license to 24/7 Support free of charge for the first 30 days after purchase.

1. Promotion Period

Start date: 13 July, 2021.
End date: 30 September, 2021.

2. Eligible Participants

  • NAKIVO customers who have purchased NAKIVO Backup & Replication directly from NAKIVO or from a NAKIVO authorized reseller, received the Promotion invitation email and participated in the onboarding process.
  • Only direct end-users of NAKIVO Backup & Replication may participate in the Promotion.
  • Eligibility will be determined by NAKIVO at its sole discretion.

3. Promotion Requirements

  • Participation in the Promotion is free.
  • The customer must be a new end-user who has not purchased any NAKIVO products or services previously from NAKIVO or from a NAKIVO authorized reseller.

4. 24/7 Support

  • 24/7 Support includes technical assistance from NAKIVO’s support staff by phone, chat and email 24/7/365. See Support Policy for more details.
  • Free 24/7 Support is effective from the date of purchase of the NAKIVO Backup & Replication perpetual license.
  • Upgrades and downgrades of support plans are logged only by NAKIVO’s internal systems without notifying the customer.

5. Miscellaneous

In addition to the Terms, by participating in the Promotion, Participants agree that:

  • NAKIVO reserves the sole right to establish and interpret the Terms of the Promotion.
  • NAKIVO reserves the right of refusal of any claim that, in the sole judgment of NAKIVO, does not meet the requirements or specifications outlined herein for Promotion eligibility and participation.
  • NAKIVO expressly disclaims any and all liability relating to the results of any of its marketing plans or promotions
  • NAKIVO makes no warranty, representation or guarantee, express or implied, in fact or in law, relative to the Survey or the use of the gift card including, without limitation, quality, merchantability or fitness for a particular purpose.
  • NAKIVO reserves the sole right to revise or cancel the Promotion at any time, for any reason, and without further notice.
  • The Promotion is subject to applicable laws and regulations and void where prohibited.
  • The Promotion is available worldwide.
  • The Promotion cannot be combined or cumulated with any other NAKIVO offers, promotions, campaigns, or sales programs, if otherwise not determined by NAKIVO.